Support and Success
CUBE provides 24/7/365 client support, unparalleled success, meticulous data quality, and unmatched industry expertise.
There for every step of the journey
To help ensure you extract maximum value from CUBE, training and enablement is not limited to the start of your journey,
and we won't step away once implementation is complete.
We'll continue to guide you and your team with refreshers, feature deep dives, productivity sessions and more.
Coupled with our team of regulatory experts guiding your every step,
CUBE offers a truly unified support and success experience,
ensuring optimal performance as you navigate the complex regulatory landscape.
Building for success
CUBE's Success team builds enduring relationships by understanding a client's unique needs and identifying opportunities for improvement. They possess in-depth knowledge of both CUBE's solutions and the regulatory domain. Working closely with you, the Success team highlights best practices, offers innovative solutions, and provides training for optimal productivity in the CUBE platform.
Around-the-clock support
CUBE takes pride in offering 24/7 global client support, ensuring assistance is always available through our follow-the-sun model for our Enterprise clients. Our support team is well-equipped to explain, troubleshoot and reassure. If they are unable to resolve an issue, they know where to find the answers, minimising disruptions to your experience.
Troubleshooting
Our goal is to ensure your experience with CUBE is as smooth as possible. We use our in-depth product and company knowledge to help you resolve any challenges and pain points, ensuring you get the most out of the CUBE platform with minimal disruption and frustration. We deal with your questions about both content and functionality, resolving where possible and escalating where necessary.
Expertise
CUBE's extensive regulatory experience is supported by a team of Subject Matter Experts (SMEs) guiding clients on areas such as shaping their unique regulatory profile. CUBE's SMEs also maintain and develop CUBE's proprietary Regulatory Ontology; the industry's most robust automated classification engine. The team advises clients at all stages, helping map in-house classifications, identifying relevant regulations and refining profiles for continuous improvement.
Get in touch
We always strive to listen and value feedback. If you have any questions, suggestions or would like to explore our Automated Regulatory Intelligence solutions, don't hesitate to get in touch. Our dedicated team is here to assist you.